Frequently Asked Questions
Quick answers to common questions about orders, payments, MLM commissions, and shipping.
How can I track my order delivery? expand_more
Once your order is dispatched, you will receive an automated tracking link via SMS and email. You can also view live real-time updates directly in your account dashboard under My Orders.
What payment methods do you accept? expand_more
We accept all major credit and debit cards (Visa, MasterCard, RuPay), UPI (Google Pay, PhonePe, Paytm), Net Banking, and direct wallet checkout through Razorpay and Stripe with bank-grade 256-bit encryption.
How does the UMC MLM distributor program work? expand_more
Any registered member can purchase an MLM Starter Package to instantly activate their unilevel placement, direct referral bonuses, team override commissions, and access the dedicated genealogy back-office.
What is your return and exchange policy? expand_more
We offer a hassle-free 7-day return and exchange policy on eligible items. Products must be in their original unwashed condition with tags attached and proof of purchase.
How do I withdraw my distributor referral wallet balance? expand_more
Distributor earnings can be transferred directly to your verified bank account via NEFT/IMPS by submitting a withdrawal request from the MLM Wallet portal.
Do you ship to all locations in India and internationally? expand_more
Yes, we provide expedited doorstep delivery across all Indian pin codes via premium logistics partners, with complimentary shipping on orders exceeding specified minimums.
Still have questions?
Our concierge support team is here to assist with tailored orders and distributor guidance.